Refund &
Return Policy.
This policy explains how cancellations, open date transfers, refunds and non-refundable cases work for Aussies On Boat bookings.
Before cancelling
Refund eligibility depends on your booking type, cancellation timing and whether the booking is for a private yacht charter or a cabin cruise. Please read the relevant section carefully before requesting a cancellation.
Need help?
If your plans have changed, contact us as early as possible. For selected cabin cruises, an open date transfer may be available if notice is given at least 21 days before departure.
Cancellations by Clients
Private Yacht Charters
Cancellations for private yacht charters are subject to the following refund policies:
- More than 1 year before the start date: Full refund.
- Between 1 year and 180 days before the start date: 70% refund of the charter package.
- Between 179 days and 90 days before the start date: 50% refund of the charter package.
- Less than 89 days before the start date: No refund.
No refunds are provided for partially used products or services.
Cabin Cruises
Cancellations for cabin cruises are subject to the following refund policies:
- 45 days or more before the start date: Refund less 30% of the total product cost.
- 21 to 45 days before the start date: Refund less 50% of the total product cost.
- 20 days or less before the start date: No refund.
Refunds, if applicable, will be processed after written notice of cancellation is received and confirmed.
Open Date Transfer Policy
Selected cabin cruises
For selected cabin cruises, clients may transfer to an open date option with no additional charges if notice is given at least 21 days before the cruise.
Deposits from the original booking will be transferred to the new dates confirmed between the client and Aussies On Boat / YourTourKey.
Availability of dates is subject to cabin availability, and new prices may apply based on current rates.
Refunds for Cancellations by Us
Force majeure and operational cancellations
Aussies On Boat / YourTourKey reserves the right to cancel any confirmed booking under force majeure circumstances, including but not limited to war, natural disasters or government actions.
In such cases, clients will either receive an alternative product or a full refund if no suitable alternative can be provided.
Non-Refundable Cases
No refunds are provided for
- Clients failing to join a booked product or arriving after the departure.
- Partially used services or products.
How Refunds Are Processed
Payment method and timing
Refunds will be issued through the original payment method, such as credit card or bank transfer.
Processing times for refunds may vary depending on the payment provider.
Contact for Refunds and Returns
For refund and return inquiries, please contact us: